Shipping, Payment, and Return Policies
We forward shipping information--including a tracking number--to you immediately after sending your purchase. Orders will be shipped via USPS Priority Mail also include up to $100 insurance for loss and damages.
We will always ship your purchase in the time frame promised, but we cannot be held responsible for shipping delays caused by our carriers. In the rare instance that your purchase is lost or damaged during shipping, we handle these problems on a case-by-case basis.
We only ship to the address listed in your order. Please ensure that this address is correct and current. Any packages returned due to a previous or incorrect address will only be reshipped at the buyer's cost.
We will always ship your purchase in the time frame promised, but we cannot be held responsible for shipping delays caused by our carriers. In the rare instance that your purchase is lost or damaged during shipping, we handle these problems on a case-by-case basis.
We only ship to the address listed in your order. Please ensure that this address is correct and current. Any packages returned due to a previous or incorrect address will only be reshipped at the buyer's cost.
PLEASE NOTE: European Union customers are responsible for paying VAT costs and associated fees at their point of delivery or customs office. We do not collect VAT money, nor can we be responsible for fees due for your shipment. Please be aware of any fees that may be due when your package arrives.
Residents of Texas must pay applicable state and local sales taxes, which are figured into each purchase total during checkout.
Residents of Texas must pay applicable state and local sales taxes, which are figured into each purchase total during checkout.
Returns
If you notice a problem with your order, please contact us IMMEDIATELY, and we'll work to make it right.
If you've had a change of heart, we accept new, unused merchandise for return--provided you notify us of your intention with five (5) days of the date your order was delivered. Returns MUST be pre-approved. You MUST re-ship the items within five (5) days after you receive our message of approval. Items accepted for return and a full refund must be clean, unworn, and in original condition; and packed with adequate materials to prevent damage during shipping.
Buyers who submit items accepted for return will be reimbursed for the full price of the item(s) they return, through the original payment method, but will not be reimbursed for original shipping costs from our studio to the buyer's address. Items MUST be sent with tracking information that you forward to us (so that we both can verify receipt of the returned item). Upon receipt of your return, we will promptly refund your payment in the method that was used for the original purchase. This policy applies to returns initiated within the United States, as well as that shipping from international destinations.
Buyers who submit items accepted for return will be reimbursed for the full price of the item(s) they return, through the original payment method, but will not be reimbursed for original shipping costs from our studio to the buyer's address. Items MUST be sent with tracking information that you forward to us (so that we both can verify receipt of the returned item). Upon receipt of your return, we will promptly refund your payment in the method that was used for the original purchase. This policy applies to returns initiated within the United States, as well as that shipping from international destinations.
A Final Word...
Throughout our twelve-plus fun years of selling handmade creations, we've developed great connections and friendships with buyers around the world. We love our customers! That said, we enjoy respectful, mutually satisfying working relationships, and prefer to avoid unpleasant ones. In the very rare case that communication becomes hostile or harassing, we reserve the right to refuse service.
Do you have any questions about our policies? Please reach out to us.